RITBA Customer Service Center will open two evenings this month
March 16th and March 23rd center will be open from 4-7pm
The Rhode Island Turnpike and Bridge Authority today announced that its customer service walk-in center will be open for special evening hours on Thursday, March 16th, and Thursday, March 23rd, from 4pm-7pm.
“We are listening to our customers and want to make their experience better. These additional hours will allow our team the opportunity to focus on the customers who are here,” said Lori Caron Silveira, Executive Director of RITBA. “Our dedicated staff manages the transactions online, by mail and by phone, and we hope that having some dedicated hours for in-person transactions improve the experience for all.”
The walk-in center is open Monday, Wednesday, and Friday from 9am-1pm for E-ZPass, Bill By Mail, and other tolling transactions. Call-in hours are Monday through Friday, 9am-5pm. The Thursday afternoon hours on March 16th and 23rd will be in addition to the regular Monday, Wednesday, and Friday hours.
